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Shipping & Delivery



Local (Singapore):
  • SingPost Registered Mail: Free for local orders S$50 and above, safe, reliable, 2 to 3 working days, payment processed in advance. You can check the status of your parcel at the following URLwww.singpost.com.sg .
  • Courier: Free for orders over SGD $100.00 or a flat fee of SGD7$. Parcel needs to be accepted in person, payment needs to be completed by paypal, bank transfer or credit card.


Overseas Delivery
  • For international orders, we use SpeedPost Air Parcel or SingPost Registered Air Mail. 
  • SingPost Registered Air Mail cannot be tracked during transit, but your parcel will have a registered article number, you can trace it at this URL: www.singpost.com.sg . Delivery time is between 4 and 14 working days depending on your location in relation to Singapore.
  • The rate charged for Singpost Registered Air Mail is based on a combination of two factors: the weight of the parcel sent to you and the zone where you are situated.
    • Zone 1 (Malaysia & Brunei)
    • Zone 2 (Countries in Asia & the Pacific except Australia, Japan and New Zealand)
    • Zone 3 (Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East)
Packing Your Parcels
  • We take care in packing your parcels before shipping.
  • All items will be processed with the upmost care.
  • Large orders with multiple or odd-sized items are packed into double-walled brown boxes. There are no handling charges.

Contact zhaionline@zhai.com.sg if you need further clarification.

Please note that delivery times are estimates as given to us by Singapore Post. Delays are beyond the control of Zhai Pte Ltd. Parcels are subjected to customs inspection and clearance. Import duties are beyond the control of Zhai Pte Ltd.