Exchange & Return Policy
Items are valid for exchange if they are of the incorrect size, style or colour from those ordered or when defective upon receipt. As a matter of policy Zhai Pte Ltd will check all items before delivery (Zhai Pte Ltd is not responsible for any goods damaged in transit).
Items applicable for refund :
If the item delivered is different in size, color or style from that which was ordered.
If Zhai Pte Ltd is unable to provide the correct item due to being out of stock. (Returned items must have all tags attached if applicable.)
Once a refund is approved and the incorrect item is received, the refund will be processed.
The full amount paid for the items may be refunded if the above conditions are met. However delivery charges, taxes and duties paid are not refundable.
|Zhai Pte Ltd produces its own clothing line and considerable stock levels are maintained. However if an item paid for is no longer in stock, the payment will be refunded.|
Items not applicable for refund :
Please Note: Shipping and handling charges are non- refundable.